SnowXueGao.com accepts returns on US web orders within 7 days of the delivery date. Sale/Discounted merchandise and International orders are considered Final Sale and cannot be returned or exchanged.
Email your Order Number and Item SKU Number to: firstname.lastname@example.org to receive your RMA number and return the shipping label. Please print the return label provided and ship per instructions.
We currently offer exchanges for the same item in a different size or other items at the same price. If you would like to exchange an item, please specify the size or item you would like to exchange it for in your email.
This return policy is valid only for purchases made at SnowXueGao.com. Online orders cannot be returned to a Snow Xue Gao store location. We do not accept returns from other retailers that carry Snow Xue Gao pieces.
Returned products must be in their original condition, unworn, with all tags attached. Upon receipt of returned goods, SnowXueGao.com reserves the right to deny the return if the products do not meet policy requirements SnowXueGao.com accepts returns on domestic US web orders within 7 days from the delivery date. All SnowXueGao.com returns must be returned by sending them back directly to our warehouse at 208 Bowery, Ground floor, New York, NY 10012. In-store returns are not accepted at our retail locations for SnowXueGao.com orders.
Refunds will be processed in the original form of payment within five business days for the value of the returned products. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer's processing time. Unauthorized returns will be processed as online-only store credit.